Jon-Pierre Jacques

Jon-Pierre Jacques has a diverse work experience spanning several industries. Jon-Pierre started their career in the United States Marine Corps as an Infrastructure Manager, where they gained experience in monitoring, troubleshooting, and providing technical support for Cisco routers and switches. After leaving the military, Jon-Pierre worked at Bob Evans Farms as a Manager, responsible for daily operations, employee scheduling, and customer communication. Jon-Pierre then served as a Service Professional at Red Lobster, where they maintained high standards of service throughout the restaurant.

Jon-Pierre later worked as a Project Manager at Rick's Floors And More, managing clients, networking for new projects, and overseeing project schedules. Jon-Pierre also worked as a Bartender at Quail Creek and as a Bar Manager at the 19th Hole Bar & Grille, where they developed policies, managed inventory, and provided training.

In 2012, Jon-Pierre joined The Ohio State University as a Network Assistant, troubleshooting networking issues and assisting in server maintenance. Jon-Pierre then worked as a Data Center Technician at WOW! Business, gaining experience in data center operations.

Since 2017, Jon-Pierre has been employed at Children's Health, where they have held various roles. Jon-Pierre started as a Customer Support Analyst and later became a Service Desk Team Lead. Jon-Pierre was then promoted to the role of Manager, IS Customer Service, overseeing the Service Desk and Teleservices. Currently, they serve as the Director of IS Customer Service.

Overall, Jon-Pierre Jacques has a wealth of experience in IT support, management, customer service, and project coordination across different industries.

Jon-Pierre Jacques obtained an Associate of Applied Science degree in Computer Systems/Network Administration from Pima Community College between the years 2010 and 2012. In addition, they have obtained various certifications in the field of IT, including HDI Support Center Director (HDI), ITIL Foundation Level (PeopleCert), ServiceNow Certified System Administrator (ServiceNow), CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate Routing and Switching (CCNA), and CompTIA A+, with the years of completion spanning from 2015 to 2023.