Steve Schneider

Steve Schneider has extensive work experience in the customer success and technical account management field. Steve currently works as a Technical Account Manager at Chronosphere since March 2023.

Previously, they held managerial positions at Humio and Splunk, where they led customer success management teams and drove customer success initiatives. At these companies, they played a key role in improving customer journey mapping, automation of renewal indicators, and implementing tech touch and digital touch strategies.

Before that, they worked at New Relic, Inc., where they served as a Team Lead for Technical Account Management and Customer Success Engineering. Steve led the development and growth of the Technical Account Manager team, fostered team collaboration, and established KPIs on a global level. Steve also played a critical role in building the Customer Success Engineering team and working directly with strategic accounts.

Prior to New Relic, Steve worked as a Business Support Engineer and Technical Support Engineer, providing top-tier support for New Relic's performance monitoring products. Steve consistently achieved high customer satisfaction ratings and contributed to maintaining a 95% SLA rating.

Earlier in their career, Steve worked as a Front End Developer/Support Agent at Dealer Spike LLC, where they provided customer support and implemented HTML, CSS and JavaScript solutions for client websites. Steve also gained experience as an Administrator for a theater entertainment company and as a Web Development Intern at TripGrid.

Steve's career started in the hospitality industry at The Nines: A Starwood Luxury Collection hotel, where they held roles as a Front Office Manager and Front Desk Supervisor. Steve was responsible for training and managing staff, implementing new procedures, and enhancing customer loyalty programs.

Steve also worked as a Customer Service Representative at Pink Jeep Tours, where they excelled in sales and revenue generation. Prior to that, they worked as a Front Desk Agent/Night Auditor at Sedona Rouge Hotel & Spa.

Overall, Steve Schneider has a diverse background with a strong focus on customer success, technical account management, and hospitality.

Steve Schneider attended Northern Arizona University from 2010 to 2011, where they obtained a Bachelor's Degree in Business Administration/Hospitality Management. In 2015, they enrolled in Epicodus and completed a Development Bootcamp in Spring 2015, focusing on Ruby, Javascript, and Ruby On Rails.