Wayne Johnson

Wayne Johnson is a seasoned IT professional with extensive experience in IT Service Management (ITSM) across various organizations. Currently serving as a Senior ITSM Business Analyst at CHS Inc. since April 2020, Wayne specializes in ServiceNow system analysis and process design within an agile SDLC framework. Previous roles include ITSM ServiceNow Lead at Ecolab, ITSM Process Analyst at Allianz, and ITSM Configuration Manager at Assurant, showcasing a strong focus on system analysis, business requirements definition, and process optimization. Wayne has held leadership positions, including ITSM Senior Manager at Merrill Corporation and Director of IT Customer Experience Services at Fairview Health Services, driving operational management and service delivery improvements. Educational background includes attendance at the University of Minnesota.