John Ward

John Ward has a diverse and extensive work experience spanning over two decades. John started their career at Modem Media as a Manager of Customer Research & Insights, where they played a crucial role in gathering customer insights. Afterwards, they joined American Express, where they held various roles over the years. John started as a Manager in American Express Interactive and then became a Senior Manager of Cobrand Product Management, overseeing the launch of the Jet Blue Cobranded Card and driving growth in cardmembership and cardmember spend. John then became a Director of Customer Service, leading the implementation of strategies to enhance customer experience and satisfaction while reducing costs. Subsequently, they were promoted to Vice President of Customer Experience & Operational Excellence, where they led the Charge, Lending, and Cobranded Card division and focused on identifying and eliminating customer-impacting defects. John also served as a liaison for internal auditors and external regulators. Currently, John is working at Cigna as the Global Head of Customer Experience, overseeing several enterprise capabilities and leading the development of customer experience strategies to deliver business value and customer advocacy.

John Ward attended the University of Pennsylvania from 1994 to 1998, where they earned a Bachelor of Science degree in Economics and Marketing. During the same period, they also studied at The Wharton School and obtained another Bachelor of Science degree in Economics.