Technical Support Specialist

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™

The purpose of support is to help customers to use our products to run their business Focus: The focus of the Technical Support Specialist is on helping our customers to successfully use our products to run their business  Impact: Your impact is on our customers What you do helps Cin7 to retain customers and to strengthen our reputation. Good support is good for business! Everyone in support helps customers to use our products to run their business as per our purpose.  Channels of Support:  Case Creation and Chat and proactive outbound via Zoom

What you’ll do

• Your main duty is to interact with customers and resolve customer queries via our channels of support
• You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
• We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve

What you’ll bring

• Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment
• Exceptional Customer Support skills
• Excellent written and verbal communication skills
• Relevant education in Business/Commerce, Accounting or similar experience is desirable
• Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous

Why work for us?

• We are a fast growing business going through a huge amount of growth.
• You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving:
• Work From Anywhere for 30 days in a six month period
• Celebrate your birthday with a paid day off
• A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• Medical Insurance on successful completion of probation
• Recruitment referral bonus
• Work for a Great Place to Work®