Cirrus Response
Bernard Ross has a diverse work experience spanning over several decades. Bernard began their career as an IT Services Manager at McKinsey & Company in 1985. After a decade, they joined Mettoni in 1996 as a Customer Services Director, where they led the group's service division. Mettoni specialized in providing software for computer telephony integration (CTI) and enhancing telephony solutions for companies. In 2011, Bernard became the Head of Operations at Britannic Technologies, where they worked until 2020. Currently, they serve as the Operations Director at Cirrus Response, starting from March 2020.
From 1978 to 1985, Bernard Ross attended Forest School. No specific degree or field of study was provided.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.