Gertrude Wong

Gertrude Wong is a seasoned professional with extensive experience in operations and customer experience management, currently serving as Sr. Director of Operations for Customer Experience EMEA at Cisco since December 2006. In this leadership role, Gertrude oversees a key business segment contributing to a significant portion of Cisco's global revenue, focusing on P&L management and growth investments in collaboration with the Senior Leadership Team. Previous positions at Cisco include Director of Operations CX EMEAR and various senior managerial roles, where responsibilities encompassed strategic planning, performance analysis, and operational excellence across multiple business lines. Prior experience includes a Services Manager role at Wal-Mart.com, where Gertrude was responsible for service development and portal traffic growth, as well as consulting roles with McKenna Group. Gertrude holds an MBA from Saïd Business School, University of Oxford, and a BA in Honours Business Administration from Richard Ivey School of Business, University of Western Ontario, Canada.