Danny Louisseize

Danny Louisseize has extensive work experience in customer experience and client success roles. Danny started their career at Rogers Communications Inc. as a Traffic Coordinator, where they were responsible for preparing programming logs and generating monthly reports. Danny then moved on to become a Promotions/Social Media Coordinator, handling online presence and communication documents for TV Rogers.

In 2010, Danny joined Cision Canada and held various management and supervisor positions, focusing on product optimization, operational efficiency, and customer-centric solutions. Danny eventually became the Manager of Client Experience, leading the client experience team and developing a new onboarding process for CNW's Online Member Centre.

Danny's next role at Cision was as the Director of Client Success, where they scaled the Client Success Division to a 22-member team. Danny streamlined onboarding procedures, resulting in a 25% reduction in client integration times. Following that, they served as the Director of Cision Insights and achieved significant revenue growth through strategic process overhauls and expanded the brand footprint in the Québec market.

In their most recent role at Cision, Danny served as the Senior Director of Client Experience & Insights. Danny directed a team of 60 in customer success, support, implementation, and professional services. Danny rolled out an integrated customer experience strategy, driving innovation and efficiency. Danny also anchored customer retention through comprehensive feedback loops and strategic onboarding procedures.

Currently, Danny is the Head of Global Upgrades & VoC at Cision, spearheading a transformative global upgrades program and launching Cision's Voice of Customer (VoC) initiative.

Overall, Danny Louisseize has a strong background in customer experience, client success, and leadership roles, with a focus on innovation, efficiency, and enhancing service delivery.

Danny Louisseize attended Algonquin College of Applied Arts and Technology from 2009 to 2011. During this time, they studied Business Marketing & Communications Management. Danny did not obtain a degree from this institution. In addition, Danny Louisseize obtained two certifications throughout their education. In August 2011, they completed the Digital Court Reporting Technology certification from International Reporting Inc. Furthermore, in March 2021, they achieved the Social Media Marketing Foundations certification from LinkedIn.