United States · Remote possible
THIS IS A REMOTE ROLE BASED IN THE UNITED STATES.
At Civitas Learning, we believe in building true partnerships and working hand-in-hand with higher education institutions that are deeply committed to improving student outcomes.
Are you passionate about higher education and student success? Do you enjoy helping individuals and organizations develop and achieve their goals? If so, joining the Civitas Learning team may be the perfect next step in your career. We are looking for a dedicated Training Consultant to join our Customer Development team. As the Training Consultant, you will play a pivotal role in ensuring internal and external teams have a firm understanding of all products within our Student Impact Platform.
What you will do as a Training Consultant:
Training and Learning: Build a deep technical and functional knowledge of the Student Impact Platform and act as the organization’s subject matter expert (SME) for all products. Provide robust onboarding support and training services to customers as well as internal team members, ensuring they are well informed and fully acquainted with all product features and functionality.
Customer Development & Sales: You will work closely with the Customer Development and Sales teams to consult on and design the most robust training services for each customer. As the organization’s SME on the Student Impact Platform, you may be called upon during the sales cycle to provide highly individualized demos of the Platform to prospective customers. You will also deliver training services to current customers and collaborate with the Customer Development team to ensure your approach is aligned to the institution’s strategic goals and priorities. You will serve as the liaison between both teams and the Product team to communicate product enhancements and ensure that all members of the teams are fully knowledgeable on the changing complexities of our Student Impact Platform.
Resources: Develop and update all supporting documentation and resources, including product User Guides, feature and functionality overviews, configuration options, and any other learning resources that will support our customers’ ultimate understanding of the Student Impact Platform and ability to scale adoption and use across their institution.
Establish Relationships: Identify, engage and nurture relationships with customer’s institutional teams tasked with providing ongoing professional development and continuous learning to the campus community.
ROI: Collaborate across the organization to evaluate the effectiveness of training services through various assessment methods, gathering feedback from learners and stakeholders, and using data to continuously improve learning initiatives to measure their impact on overall customer health.
SFDC: Manage and track all training services in Salesforce – including but not limited to virtual and in-person offerings (formal and informal), custom training consulting services, workshops and webinars.
What we are looking for in a Training Consultant:
This position includes 10-20% travel requirements.
What You’ll Get
The salary for this position includes variable compensation.
WHY WE LOVE WHAT WE DO:
Civitas Learning is a student success company delivering the clearest path to improved higher education outcomes. The company’s Student Success Intelligence Platform leverages each institution’s unique data to find and distribute the strongest signals across the student lifecycle. These signals empower students to make the best possible decisions along their academic pathway. Advisors, faculty, and administrators can personalize support, scale meaningful action, and measure impact to dramatically improve student outcomes.
Today, Civitas Learning is a strategic partner to more than 325 colleges and universities, serving nearly 8 million students. Together with our growing community of partners, Civitas Learning is making the most of the world’s learning data to graduate a million more students per year by 2025.
Civitas Learning is an equal opportunity employer committed to inclusion and diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. For roles located in the U.S., Civitas Learning uses E-Verify to verify the right of all new employees to legally work in the United States.
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