Clinical Coordinator - URC

EOE STATEMENT  

At HOPE, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.  Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer. 

SUMMARY  

Coordinates the planning and provision for the Urgent Recovery Center (URC). Supervises the Case Management, Recovery Support Services, and Therapy Services provided by URC staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Adheres to agency policy and procedures, as found in the online SharePoint Folder. Also adheres to CARF and ODMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations. 

Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that are recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. 

Will use assessment and clinical judgement to determine consumers’ next level of care to include outpatient services and/or acute hospitalization.  May be designated to fill out LMHP statement if hospitalization is required. 

Establishes and maintains professional working relationships with supervisor and peers.  Can effectively work within a team or group setting cohesively. 

Establishes rapport with consumers, assesses consumer needs; organizes, plans, and delivers face-to-face client services. 

Provides clinical assessments, evaluations, de-escalation/safety planning, crisis intervention. 

Provides input and assistance to the Director on the professional performance of individuals privileged to provide clinical services in the program.  

Provide various therapeutic interventions as needed to assist clients in identifying and overcoming barriers in their lives that may hinder them from reaching their immediate goals.  

Provide therapeutic services that are recovery focused, co-occurring capable, culturally competent, welcoming, and attentive to the needs of the individuals who may have experienced trauma in their lives. 

Responsible for on-going knowledge of the course of treatment, needs, and special issues of program clients including co-occurring services. 

Responsible for maintaining strictest confidentiality guidelines for interactions regarding client and family information. 

Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service. 

Attends meetings and works in collaboration with various community partners including but not limited to: Oklahoma City Police Department, Oklahoma court system, DMHSAS, OCCIC, and other inpatient hospitals or crisis centers.   

Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed. 

Reports and documents services in accordance with agency policy and procedures.  Adheres to HOPE policy and procedure of having documentation completed by the end of the next business day. 

Provides core competency training for staff members not meeting job description standards.  

Provides programmatic oversight and clinical consultation to the URC Lead Therapists, Recovery Support Specialists, and Mobile Crisis team. 

Will assist in providing new staff orientation and training; will provide core training for current staff. 

May be required to work on call, evening, and/or weekend hours to ensure the URC has 24/7 staffing 

Provides for scheduling and supervising assigned staff in the provision of services, clinical record keeping and reporting procedures and ensuring staff receive best practice trainings.  Provides timesheet review and oversight.   

  

Assists the Director of Intensive Services in development and implementation of written program policies, goals and outcome criteria that guide and support the provision of services.  

Performs other related duties as assigned. 

SUPERVISORY RESPONSIBILITIES  Directly supervises daily operations within Therapeutic Services for Case Management and Therapy Programs for URC and Mobile Crisis. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws and reports deficiencies to Director of Intensive Services.  

  

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  

Master’s Degree in Counseling or Social work/related field. 

CERTIFICATES, LICENSES, REGISTRATIONS  

Professional license is required (LPC, LCSW, LMFT, LADC, etc.). 

Required to complete Therapeutic Options, or approved safety training and annual updates. 

Required to obtain and maintain First Aid and CPR Certifications. 

Must possess current, valid Oklahoma license, meet HOPE insurance requirements.  HOPE will annually obtain copy of Motor Vehicle Record from the Department of Public Safety. 

LANGUAGE SKILLS  

Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence to courts, schools, etc. Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.  Ability to complete thorough and accurate clinical documentation and writing in a medical record chart and complete needed assessments. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities. 

OTHER SKILLS AND ABILITIES  

Ability to relate to persons with severe mental illness and/or substance use in a positive, helpful, and constructive manner.   

Ability to establish and maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely in written or oral form. 

Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude. 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. The employee must have vision enough to read written or typed data.  Must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone. 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.