Jonathan Sprague

Jonathan Sprague is an accomplished professional with extensive experience in customer experience management and operations across various industries. Currently serving as the Sr. Manager of Customer Experience at ClearCaptions, LLC since October 2023, Jonathan previously held a Sr. Manager of Enterprise Escalations role at RingCentral, where leadership in executive reviews and a product hardening plan was demonstrated. Jonathan's background also includes significant tenure at Comcast Business, highlighted by achievements as Operations Manager and supervisor roles that led to doubled technician output and improved customer satisfaction. Notable accomplishments include the Supervisor of the Year award for Comcast West Division and the development of key operational processes. Jonathan's career began in communications with the US Army, and educational pursuits at the University of Phoenix are ongoing toward a Bachelor's Degree in Business Management.