Immaani Fiton

Immaani Fiton has a diverse work experience in various customer service and management roles. Immaani started their career as a Senior Customer Success Specialist at Capital One from May 2016 to December 2019. Immaani then joined ClickFunnels as a Technical Support Specialist from January 2019 to June 2020, where they evaluated support conversations and mentored agents. Immaani then progressed to the role of Senior Customer Service Manager at ClickFunnels from June 2020 to April 2023, where they focused on quality assurance and employee training. Most recently, they became the Manager of Customer Experience at ClickFunnels in March 2023, where they lead and inspires customer support managers, fosters a positive culture, and utilizes various tools for project management and team communication. Additionally, Immaani has experience as a Program Director at No Average Business since January 2012, where they lead a cross-functional team, implements customer success strategies, collaborates with teams, and designs solutions for customer retention and experience improvement.

Immaani Fiton obtained a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Wilmington University. Immaani pursued this degree from 2016 to 2020.