Cliodhna G.

Senior Onboarding Specialist at Clio

Cliodhna G. has a diverse range of work experience. Cliodhna is currently working at Clio - Cloud-Based Legal Technology as a Senior Onboarding Specialist. In this role, they manage the end-to-end onboarding process for new customers, establishes and maintains customer relationships, and conducts needs assessments to tailor the onboarding process to each client's specific requirements.

Prior to their current position, Cliodhna worked as a Customer Onboarding Specialist and Customer Success Specialist at Clio. Cliodhna also gained experience as a Customer Success Associate at Ex Ordo, where they guided customers through the onboarding process and provided training and support.

Earlier in their career, Cliodhna held roles as a Community Engagement Associate at The Knot Worldwide, an Employee Engagement Associate at Wayfair, a Digital Marketing Executive at Kroll, a Sales and Service Consultant at Wayfair, a Marketing Executive at Bentley Productions, a Marketing Assistant at Dubarry of Ireland, and a Guest Service Representative at Photogenic Inc.

Throughout their career, Cliodhna has developed expertise in customer onboarding and engagement, digital marketing, communications, and content management.

Cliodhna G. has a diverse education history. In 2010 to 2013, Cliodhna attended the University of Galway, where they pursued a Bachelor of Commerce (B.Com.) degree with a focus on Marketing. After completing their undergraduate studies, they furthered their education by pursuing an MSc Marketing Practice degree from the University of Galway from 2014 to 2015. This allowed their to gain deeper knowledge and skills in the field of Marketing.

In 2021 to 2022, Cliodhna enrolled in PCI College to obtain a Certificate in Counselling & Psychotherapy. This certificate course provided their with specialized training in counseling and psychotherapy practices.

Additionally, Cliodhna has acquired various certifications to enhance their professional skills. In December 2016, they obtained the BrightEdge Certified Professional certification from BrightEdge, showcasing their expertise in digital marketing. Cliodhna also holds a Confluence Fundamentals Badge awarded by Atlassian in August 2022, indicating their proficiency in using the Confluence platform. Furthermore, Cliodhna possesses a Full Driving License issued by the Road Safety Authority in March 2014. Lastly, they hold an Occupational First Aid certification from FETAC (Further Education and Training Awards Council), although the specific month and year of attainment are not provided.

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Timeline

  • Senior Onboarding Specialist

    October, 2022 - present

  • Customer Onboarding Specialist

    April, 2022

  • Customer Success Specialist

    September, 2021