Team Manager

Who We Are

Founded in 2013, Cloud9 is one of the most recognizable esports organizations in the world. With championships industry-wide, unmatched viewership hours, and extensive benefits packages for players and staff, Cloud9 expects to be the best in all categories. Currently, Cloud9 fields multiple professional teams spanning across several game titles.

To find more information about Cloud9, visit https://www.cloud9.gg.

What We’re Looking For:

Cloud9 is looking for full-time Team Managers committed to maintaining our operational standards. You will lead day-to-day operations and assist in strategic planning for our competitive teams. To be successful will require a keen eye for talent both on and off the roster, strong management and leadership traits, excellent written and verbal communication skills, and a focus towards optimizing organizational processes and development.

This role will report directly to a General Manager.

What You’ll Do:

• Administrative:
  • Support the execution of talent contracts and immigration visas
  • Complete all necessary paperwork required for internal and external partners
  • Manage team specific information databases and process guides
  • Execute daily schedules set by upper management within desired time frames and adjust as needed
  • Maintain detailed expense reports associated with team spending, facilitate talent salary payments, and coordinate prizing dispersal from tournament operators
  • Other responsibilities to be assigned
• Talent Development:
  • Attend all team and staff meetings, interacting and recording pertinent resolutions
  • Assist coaching staff to execute team goals and facilitate performance improvement plans
  • Identify potential talent and communicate opportunities to upper management
  • Onboard incoming talent to existing Cloud9 policies and procedures
  • Identify performance improvement opportunities in the players’ lifestyle and work with upper management to develop and execute improvement strategy
  • Other responsibilities to be assigned
• Operations:
  • Keep players on schedule during game days and manage team morale
  • Work with league officials to address concerns as quickly as possible when they arise
  • Communicate partner needs with talent and execute deliverables as needed
  • Manage inventory and address team equipment needs
  • Facilitate successful travel, requiring smooth execution of travel processes and team needs as they arise
  • Gather, analyze, and report relevant match data to upper management
  • Work closely with and advise Content, Social, Partnership, and Sales departments to execute on deliverables
  • Other responsibilities to be assigned