Lauren Cooke

Lauren Cooke, MBA, has a diverse work experience spanning several industries. Lauren is currently working at Cloudbeds as an Onboarding Lead, where they are responsible for training and supporting clients while establishing and maintaining relationships with them. Prior to this role, they worked as an Onboarding Coach at Cloudbeds, where they onboarded and trained clients and resolved their inquiries and concerns.

Before joining Cloudbeds, Lauren worked at Liberty Travel as a Travel Agent, where they built and sold vacation and travel packages to clients while establishing and growing business relationships with suppliers.

Lauren also has experience with Hilton, where they worked as an Accounts Receivable Clerk and Group Billing Assistant. In this role, they prepared guest and group accounts, monitored accounts receivable, and responded to inquiries from other hotels.

Furthermore, Lauren has worked at Delaware North as a Front Desk Supervisor, Agent, and Night Auditor, where they managed and trained staff and provided excellent customer service to ensure guest satisfaction. Lauren also worked at The Walt Disney Company, where they held various roles including Guest Operations at Disney's ESPN Wide World of Sports Complex, FastPass+ Hostess at Disney's Animal Kingdom, and Park Greeter at Disney's Animal Kingdom as part of the Walt Disney World College Program. In these roles, they welcomed guests, provided direction and support, and ensured positive guest experiences.

Overall, Lauren has demonstrated their ability to establish strong relationships with clients and provide exceptional customer service in various industries.

Lauren Cooke, MBA, has a strong educational background in various fields. Lauren completed their Master of Business Administration (MBA) degree in Hospitality at Johnson & Wales University from 2016 to 2018. Prior to that, they obtained a Bachelor of Arts (BA) degree in English Literature and Communications from Chestnut Hill College, where they studied from 2011 to 2013. Additionally, Lauren holds an Associate of Arts and Sciences (AAS) degree in Liberal Arts and Social Sciences from Rockland Community College, which they earned from 2009 to 2011. These educational accomplishments demonstrate Lauren's commitment to continuous learning and their well-rounded knowledge base in areas such as business, literature, communications, liberal arts, and social sciences.