Muhammad Usman

Muhammad Usman has been working in the customer service industry since 2016. Muhammad began their career as a Quality Control Analyst at Systems Limited, where they were responsible for call/email/chat monitoring, providing feedback to resources, and facilitating calibration sessions. Muhammad also used their customer service expertise to assess existing practices and procedures for process improvement opportunities. In 2021, they joined CloudCard Inc. as a Support Agent - Monitoring Service Team.

Muhammad Usman is currently in the process of obtaining a Bachelor's degree in Mathematics from the University of Sargodha, which they began in 2020 and is expected to complete in 2023. In November 2020, they obtained a certification in Learning Salesforce from LinkedIn.