Community Leasing Agent

Company Overview:

CLV Group is where genuine passion meets success and community is at the heart of everything we do. We're not just real estate experts – we are community architects and builders dedicated to improving the regions we operate in.  The goal of building better communities is deeply woven into the very fabric of our company, and we operate our business through a lens of sustainability and philanthropy to ensure we give back in impactful, meaningful ways.  This is high-impact community building, community development, real estate acquisition/development/management including office-to-residential conversions, all wrapped up with growth projections that are jaw dropping.

Trust us when we say that this is an incredible opportunity for top talent looking for careers in real estate. We have recently closed a major funding round and acquired PBC Group. The merger of CLV Group and PBC Group has been a strong step forward for both our teams, creating an environment for combined success to meet our future business goals.  While we merge our teams in the upcoming year, we expect to grow on all fronts of our business so will be looking for top talent to join our team.

Role Description

Are you curious about a career in real estate? Do you have a passion for sales? Would you thrive in a customer-facing, relationship-focused role? If you answered yes to any of these questions, CLV Group’s Community Leasing Agent role might just be the perfect fit for you. CLA’s are responsible for providing exemplary customer service to potential residents interested in our residential apartment offerings. From meeting and qualifying future renters to conducting apartment tours and assisting with the rental application process, your role is deeply focused on community building and conveying what it means to truly feel at home. Your mission is to curate an elevated experience for future residents and remove the stress of traditional apartment hunting. This role is best suited for an individual with a passion for sales who understands and is dedicated to leveraging each component of the sales cycle to deliver exemplary results. You will be the external face of the CLV brand - extremely well versed and knowledgeable in our offerings, results driven, and invested in learning about the industry and spotting opportunities for growth. With every future resident interaction, you will have the chance to guide the future of CLV Group’s rental communities.

Responsibilities:

In addition to the expectations of a Leasing Agent, in this role you will also: 

· Record all relevant information accurately for business decisions.

· Utilize knowledge of the community and market to confidently service future residents.

· Expand industry knowledge and conduct competitive analysis to enhance offerings.

· Respond to inquiries promptly and professionally, capturing information efficiently.

· Qualify leads and provide information to convert them into tours.

· Schedule and manage tour efficiently, demonstrating strong time management skills.

· Prequalify future residents and match their needs with our product offerings.

· Conduct informative, enjoyable, and personalized tours resulting in new leases.

· Build rapport and trust with future residents, ensuring strong follow-up.

· Build brand awareness through corporate programs, community networking, and social platforms.

· Encourage positive community reviews and support business development projects.

· Assist with future resident move-in experience and support other sales team members.

· Deliver renewal and retention programming.

Leadership/Community:

· Create lasting, positive experiences for future residents and shape brand perception.

· Present ideas and contribute positively to company culture.

· Learn about the community, build contacts, and organize resident events.

Administration:

· Maintain accurate CRM data entry and collect resident documentation and payments.

· Ensure application procedures are followed and maintain accurate records.

· Demonstrate knowledge of tenancy law and track and close payments.

· Prepare and issue notices to residents for prospect tours and assist with inquiries.

· Demonstrate knowledge of tenancy law and track and close payments.

Operations:

· Complete regular unit inspections and assist with rent payments and resident inquiries.

· Perform other assigned duties.

Qualifications:

· Proven sales success and exceptional interpersonal skills.

· Strong listening skills and attention to detail

· Adaptability, time management, and ability to think on your feet.

· High productivity and competency in the sales cycle

· Outstanding written and verbal communication skills

· Ability to multitask and work in a fast-paced environment.

· Proficiency in MS Office and CRM experience preferred.

· Self-motivated with a strong drive for results.

Work Conditions:

· Full-time hours with rotating schedules including weekends and evenings.

· Vehicle required with a clean driver’s abstract.

· Business professional attire.

What sets us apart:

• An energized culture with top talent from the real estate industry who are passionate about doing great work, building strong communities and giving back to charitable organizations
• The opportunity to get in early and launch your career in a high growth, high profile company
• A fearless leader who just happens to be Ottawa’s 2024 Top CEO – Yes, our CEO is pretty special, along with an executive team made up of industry leaders that have been brought together to do amazing things
• We recognize top performance with competitive compensation plans
• Benefit plans with family & dependent coverage
• Professional development goals and training for all employees
• We care about employee engagement with regular team events (Maintenance & Cleaning staff competitions, summer bbqs, bowling, golf tournaments - the list is long!)

We are committed to diversity in our workforce and our proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users.  Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please send an email to hr@clvgroup.com and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.   

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada. 

Only selected candidates will be contacted. No phone calls please.

We appreciate your interest in exploring an opportunity with CLV Group!