Alanna Neal

Alanna Neal is an experienced account management professional with a robust background in customer service and retention strategies. Currently serving as Manager of Account Management at Coface since November 2024, Alanna previously held key roles at Hippo Insurance, including Manager of Account Management, Team Lead for Account Management, Client Relations-Retention, and Customer Support. At Hippo Insurance, Alanna successfully enhanced retention rates and improved customer response times through workflow optimization. Prior experience includes a significant tenure at Texas Mutual Insurance Company, where Alanna supervised call center operations and led initiatives to elevate customer experience. Alanna also served as Customer Service Manager at Faux Iron Solutions, focusing on member enrollment and service issue resolution. Alanna holds a Bachelor of Business Administration in Management from Texas State University.