Greg Carter

Greg Carter has a wealth of experience in customer success and operations roles. Greg currently serves as the Vice President of Customer Success at Cognosos, Inc. since February 2023. Prior to this, they were a Member of the Board of Advisors at YOUTILIGENT, starting in October 2021. From December 2021 to January 2023, Greg was the Head of Business Operations at Tive Inc. Before that, they held the position of Chief Customer Officer at SmartSense by Digi from October 2018 to December 2021.

Greg's experience also includes serving as the Senior Vice President of Customer Success at Digi International, where they led the Customer Success team at the SmartSense Division from October 2017 to October 2018. Greg was previously the Senior Vice President of Customer Success at TempAlert from May 2015 to October 2017, where they focused on implementing scalable processes, expanding the project management team, and optimizing the supply chain.

Earlier in their career, Greg held various roles at Leaf Holdings Inc, including Vice President of Sales and Customer Experience, from November 2013 to April 2015. Greg was responsible for marketing, sales, operations, and customer support, achieving significant sales growth and reducing customer acquisition costs. Greg also has prior experience at RSA The Security Division of EMC, where they served as the Global Customer Experience Manager from August 2011 to November 2013.

Before their roles at Leaf Holdings Inc and RSA The Security Division of EMC, Greg held positions in customer support and technical account management at Infinium Software and Para Research, respectively. These experiences provided a solid foundation for their subsequent career in customer success and operations.

Overall, Greg Carter has a successful track record in customer success and operations leadership, utilizing their expertise to drive growth, enhance customer experience, and implement efficient processes.

Greg Carter has a diverse education history. Greg pursued a Finance and Accounting Certification from Harvard University from 2020 to 2022. Prior to this, they earned a Master of Education (MED) degree in Education from Endicott College from 2003 to 2005. In 1998 to 1999, Greg completed the Microsoft MCSE Certification Program in Information Technology from Clark University. Greg'sundergraduate degree, a Bachelor of Arts (BA) in Management Information Systems and Services, was obtained from Salem State University from 1991 to 1995.