Wayne Barber

Wayne Barber is a Customer Success Manager at Communication Business Avenue, Global, since May 2022, where responsibilities include facilitating the transition from chat to SMS messaging using conversational AI and aligning virtual agent functionalities with company goals. Previously, Wayne held the role of Business Analyst Project Management - Support Experience at Salesforce from April 2016 to April 2021, focusing on SLA compliance and data-driven recommendations for service improvements. Wayne's earlier experience at Yahoo spans from 2007 to 2016, where roles included Customer Experience QA & Coach, responsible for evaluating customer communications and enhancing service quality, as well as Account Verification Agent, specializing in account protection and fraud detection. Wayne began career at Yahoo as an Account Specialist/Trainer, delivering client training and aiming to improve customer satisfaction metrics. Education includes a Certificate in Accounting/Bookkeeping from Portland Community College.