Andrew Eadle

Andrew Eadle is an accomplished leader in customer operations and complaints management, currently serving as Business Unit Director and Chief Ombudsman at the Communications Ombudsman since February 2023. With a strong background spanning several roles, including Director of Customer Operations at Shell Energy Retail, Eadle has a proven track record of enhancing customer service performance, driving cultural transformations, and improving process efficiencies. Key achievements include overseeing customer operations for over 2 million customers at Shell Energy, significantly reducing complaints at First Utility and Santander UK, and managing large teams across multiple sites. Eadle's expertise in strategic transformation and customer-centric initiatives has consistently led to improved business outcomes and cost reductions.