ContactPoint 360
Daniel Cheung has a diverse and extensive work experience. Starting from 2020, they have been working at ContactPoint 360, where they held various roles such as VP Enterprise Partnerships, VP Global Client Services, and Senior Director Client Services.
Prior to that, from 2018 to 2020, they worked at Teleperformance as a Business Support Director and Executive Account Manager.
From 2010 to 2018, Daniel worked at The ALEA Group, where they held multiple roles including VP Client Success, National Director of Client Relations, Business Development and Executive Account Manager, Program Manager, Senior Quality Control Specialist, and Team Lead.
Before joining The ALEA Group, they had earlier roles at TD Canada Trust as a CSR, and at The Home Depot as a Service Desk Associate.
Throughout their career, Daniel has demonstrated expertise in client management, business development, marketing, and leadership.
Daniel Cheung attended Seneca Polytechnic from 2006 to 2010, where they pursued a Bachelor of Commerce (B.Com.) degree in Finance and Financial Management Services. Prior to that, they studied at York University from 2004 to 2006 and obtained a BA degree in Business and Society, Psychology. Additional certifications include a Lean Six Sigma Yellow Belt Certification from COPC Inc. and an Investment Funds Institute of Canada (IFIC) certification from The Investment Funds Institute of Canada. There is no information available about their education before attending York University.
ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.