ContactPoint 360
Vaishakh Vathsalan is an accomplished technology leader and innovator with over a decade of experience in building and scaling SaaS products. Currently serving as Division Director of Software & Solutions Engineering at ContactPoint 360, Vaishakh oversees a diverse portfolio of AI-driven and cloud-based solutions, managing a team of 120+ professionals across Product Management, Development, and QA.
Vaishakh’s expertise spans product strategy, cross-functional team leadership, and data-driven innovation, delivering value across industries such as healthcare and contact center solutions. His notable product successes include V2N.ai, an award-winning AI note-taking assistant, and BeyondQA.ai, an AI-based quality management platform. Vaishakh is passionate about leveraging AI and agile methodologies to redefine product landscapes.
With advanced education in Business Analysis and a Master of Business Administration, Vaishakh combines technical proficiency with strategic insights. His certifications, including a Certified Scrum Product Owner designation, underline his commitment to excellence in product management and team leadership.
When not driving technological innovation, Vaishakh enjoys contributing to thought leadership in SaaS, healthcare IT, and AI-powered product ecosystems.
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ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.