Carlton Herrick

Customer Support Manager, Americas at ContentSquare

Carlton Herrick has extensive work experience in various roles and industries. Carlton most recently worked at Contentsquare as a Customer Support Manager, Americas. Prior to that, they were a Customer Support Team Leader and Support Engineer at the same company. Before joining Contentsquare, they worked at JPMorgan Chase & Co. as an Associate. Carlton also has experience as a Developer API Services at The Bancorp, a DES Software Developer at PointRoll, and a DIY Support at 1&1 Internet AG. Their earlier experience includes working as a Public Safety officer at Villanova University, a Range Control Scheduler Coordinator at the United States Department of Defense, and various roles in the US Army, including Network Switching Operator Maintainer Team Leader and Basic/AIT Training. Overall, Carlton Herrick has a diverse background with experience in customer support, finance, technology, and military operations.

Carlton Herrick pursued their education in 2006 and graduated in 2009 from Rochester Institute of Technology. During this time, they focused on Information Technology with a specialization in Networking & Computer Programming. Along with their degree, Carlton Herrick has obtained additional certification as a Certified Support Manager from Service Strategies in November 2021.

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Timeline

  • Customer Support Manager, Americas

    February, 2023 - present

  • Customer Support Team Leader

    June, 2021

  • Support Engineer

    March, 2019

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