Ricco Hicks

Ricco Hicks has extensive work experience in the field of engineering, information technology, and account management. Ricco currently serves as the Lead MES Services Engineer at Control Associates, Inc. since January 2023. Prior to this, they worked at Emerson Automation Solutions from May 2011 to January 2023, holding roles such as Syncade Advanced Services Engineer and Product Engineer. Before that, they worked as a Desktop Analyst at TEK Systems from June 2010 to June 2011. Additionally, they served as a Systems and Information Technology Specialist at Infinity Home Care from March 2010 to May 2010, where they were responsible for network optimization, configuration of operating systems, and user initialization. Earlier in their career, from December 2007 to October 2009, they worked at Stream International Inc as both a Level 2 Support Professional and a Level 1 Support Professional/Queue Manager. Lastly, they worked as an Account Manager at Sloan Vinson Marketing, Inc for a brief period in 2007.

Ricco Hicks has a strong educational background in business administration and technology management. From 2000 to 2007, they attended Bethune Cookman University and earned a Bachelor of Science degree with a focus on Business Administration, specifically with an emphasis in Management Information Systems. After completing their undergraduate studies, from 2012 to 2015, Ricco pursued further education at the University of Maryland Global Campus. Ricco obtained a Master of Technology (MTech) degree in Technology Management System Service, broadening their expertise in the field. Additionally, during the same period, they also acquired a Master of Business Administration (M.B.A.) from the University of Maryland Global Campus, specializing in Business Administration. Ricco's commitment to continuous learning is evident in their pursuit of advanced degrees, which equip him with a solid foundation in both business and technology management. Although no specific information is available about their time at the LaSalle Computer Learning Center, it can be inferred that Ricco gained further knowledge and skills in the computer field from this institution.