Jo-Anna Ghadban

Jo-Anna Ghadban is a seasoned professional with extensive experience in telecom and customer service, currently serving as a Contact Center Specialist at Convention Data Services since January 2022. Previous roles include positions at Frontier Communications, FairPoint Communications, and Verizon, where responsibilities encompassed data mapping, training, and testing for proprietary operating systems as well as developing training courses for customer service representatives. Ghadban has also managed telecommunications processes and owned a telecom equipment business. Educational qualifications include an M.B.A. from Boston University and a B.S. from Lesley University.