Faythe Duran Harris

Faythe Duran Harris has a diverse range of work experience. Faythe started their career at SONIC Drive-In as a Shift Leader from June 2010 to August 2014. Following that, they worked as an Undergraduate Research Assistant at the Soil Ecology Laboratory from August 2014 to January 2015. Faythe then interned as a Soil Scientist at the Centro Austral de Investigaciones Científicas from January 2015 to May 2015. From September 2015 to June 2017, Faythe served as a Graduate Research Assistant and Teaching Assistant at Western Washington University. In September 2016, they also took on the role of Mentor and Liaison at PlantingScience.org until May 2017.

In November 2017, Faythe joined Conversica as a Conversation Performance Analyst, a position they held until April 2021. Faythe was then promoted to Senior Conversation Performance Analyst and worked in this capacity until April 2022. Currently, they serve as a Customer Insights Analyst at Conversica, starting in April 2022. In this role, they focus on analyzing churned customer data, designing and distributing monthly reporting, and creating real-time dashboards for renewal and expansion using Python.

Overall, Faythe's experience spans customer insights analysis, conversation performance analysis, research assistance, teaching, mentoring, and shift leadership. Faythe'scareer has provided their with a strong foundation in data analysis and customer success strategies.

Faythe Duran Harris obtained a Bachelor's degree in Biology, General from Northern Arizona University, where they studied from 2011 to 2015. Faythe then pursued a Master's degree in Environmental Science at Western Washington University from 2015 to 2017. In addition to their formal education, Faythe has also obtained several certifications, including Conversica Lead Management Certification and Understanding AI from Conversica, Product Management First Steps from LinkedIn, and Advanced Python, Communicating about Culturally Sensitive Issues, Confronting Bias: Thriving Across Our Differences, and Using Python with Excel from LinkedIn. The most recent certification they obtained is Conversica Conversation Basics Certification from Conversica in October 2021.