Zoya Levin

Zoya Levin has a diverse work experience in customer success and account management roles. Zoya is currently working as a Commercial Account Manager at Coralogix since July 2023. Prior to that, they worked as a Customer Success Manager at Lumenis from November 2022 to July 2023, where they achieved a 90% increase in customer retention and satisfaction, an 85% reduction in customer churn, and increased adoption rates by 60%.

Before joining Lumenis, Zoya served as a Customer Operations Manager at CYE from March 2020 to October 2022. Their responsibilities included managing customer accounts and maintaining high renewal rates. Additionally, Zoya has experience working at the Israel-Italy Chamber of Commerce and Industry, where they held the roles of Customer Success and Projects Manager, EMEA from January 2012 to January 2020, and an International Trade Analyst from June 2008 to January 2012. In these positions, they demonstrated skills in managing customer accounts, organizing international business delegations, conducting market research, and developing targeted prospect lists. Overall, Zoya has a proven track record of driving customer satisfaction, revenue growth, and team productivity in their roles.

Zoya Levin's education history begins in 2000 when they attended Champlain College in Burlington, Vermont. Zoya pursued a Bachelor of Science degree in Business Administration with a focus on Public Relations and Media Communication, completing their studies in 2003.

In 2006, Zoya furthered their education by attending the Linguistic Institute Guiglielmo Marconi in Rome, Italy. There, they obtained a Master's degree in Conference Interpreting with a specialization in English and Italian. Zoya concluded their studies at this institution in 2007.

In 2021, Zoya enrolled in a course called "Customer Success Manager: Fundamentals to your CSM career" offered by Udemy Alumni. The field of study for this course was not specified.

Later, in 2022, Zoya took part in a specialized course called "CREATING VALUE WITH CUSTOMER SUCCESS - Customer Success Course" provided by pmsphere - Leading Products to Success. The course focused on the field of Product.