Alexandrea Westlund

Alexandrea Westlund has extensive work experience in customer success and implementation management roles. Alexandrea started their career at Peabody Energy as an Operation Associate, where they managed environmental compliance and implemented an ERP Environmental, Health, and Safety Platform. Alexandrea later became an Implementation Specialist, collaborating with coworkers and governmental agencies on data collection and energy efficiency.

After their time at Peabody Energy, Alexandrea joined ERM: Environmental Resources Management. Alexandrea served as a Customer Implementation Manager, leading the design and implementation of solution products at an enterprise level. Alexandrea also worked as a Senior Customer Implementation Manager, serving as a senior enterprise solution architect and functional consultant for clients. Their responsibilities included gathering requirements, assessing designs, managing change requests, and providing customer support.

Following ERM, Alexandrea worked at BryterCX as a Senior Customer Success Manager. Alexandrea focused on increasing customer satisfaction scores through customers' usage of interactive voice response and website clicks. Alexandrea built relationships with key stakeholders and led solution planning to drive an increase in sales.

Currently, Alexandrea is working at CoreView as the Director of Customer Success. In this role, they are responsible for managing a team of Customer Success Managers and Implementation Engineers. Alexandrea focuses on securing and growing a recurring revenue stream, building C-level relationships, and advocating for customers. Alexandrea has successfully reduced churn and implemented a new CS management platform to track KPIs and monitor onboarding journeys and renewal activity.

Overall, Alexandrea Westlund's work experience highlights their expertise in customer success, implementation management, and environmental compliance.

Alexandrea Westlund holds a Master of Business Administration (MBA) from the University of Maryland Global Campus. Alexandrea also earned a Master of Science (MS) in Environmental Management from the same institution. Alexandrea completed their undergraduate studies at Washington University in St. Louis, where they obtained a Bachelor of Science (BS) degree in Civil Engineering with an emphasis in Environmental. Prior to that, they earned a Bachelor of Science (BS) in Physics from Nebraska Wesleyan University. Alexandrea has obtained certifications in various areas, including Balancing Work and Life, Data Visualization, and Public Speaking Foundations, from LinkedIn.