Peter Analore

Peter Analore has a diverse work experience spanning over several industries. Peter currently holds the position of Head of Customer Success at Cover Whale, starting in March 2022. Previously, they served as the VP of Customer Success at OnShift from September 2021 to March 2022.

Prior to these roles, Peter held various positions at different companies. At BrightEdge, they were the Director of Global Customer Support from August 2020 to September 2021, leading the support operation for the BrightEdge SaaS platform. Peter was also the Director of Customer Success at Wastebits from February 2020 to May 2020, where they designed the customer experience strategy for the growing SaaS platform.

Before joining BrightEdge and Wastebits, Peter held multiple roles at FormFire. Peter served as the VP of Carrier and Customer Success from November 2018 to February 2020, leading the customer growth team and developing go-to-market strategies. Prior to that, they were the VP of Operations from July 2011 to October 2018, overseeing strategic initiatives related to support, managed services, finance, and people operations.

Peter's earlier career includes roles at MRI Software LLC, where they were the Sr. Client Services Manager from January 2010 to September 2010, and Intuit, where they held the same position from October 2006 to January 2010. Peter was responsible for managing the managed services organizations and providing technical support to clients.

Prior to their roles in the software industry, Peter worked at Progressive Insurance as the Sr. IT Help Desk Leader from April 2000 to September 2006. Peter also served as the Direct Sales Manager 2 from May 1999 to March 2000, managing a team of managers and agents in an inbound call center.

Peter's early career includes positions at MBNA, where they held various roles such as Telemarketing Department Manager/AVP, Collections Manager/Senior Officer, and Telemarketing Manager/Marketing Officer.

Overall, Peter Analore has a wealth of experience in customer success, support, management, and operations across multiple industries.

Peter Analore obtained a Bachelor of Science degree in Criminal Justice from the University of Delaware. Peter later pursued a Master of Business Administration (MBA) degree from Cleveland State University. In addition to their formal education, Peter has obtained various certifications, including "Introduction to Conversational AI" from LinkedIn in April 2023, "Becoming an AI-First Product Leader" from LinkedIn in March 2023, "Agile Foundations" from LinkedIn in February 2022, "Manage Projects in Slack" from Slack in February 2022, "Digital Marketing Foundations" from LinkedIn in June 2021, "RPA, AI, and Cognitive Tech for Leaders" from LinkedIn in February 2021, "DevOps Foundations: Lean and Agile" from LinkedIn in January 2021, "Intro to Service Management with ITIL® 4" from LinkedIn in January 2021, "BrightEdge Professional Certification" from BrightEdge in August 2020, "SEO: Keyword Strategy" from LinkedIn in August 2020, "Online Marketing Foundations" from LinkedIn in July 2020, "SEO Foundations" from LinkedIn in June 2020, "Product-Led SaaS Growth" from CXL Institute in January 2020, "Property & Casualty Insurance License" from the Ohio Department of Insurance in June 2017, "Service Hub Software" from HubSpot Academy in March 2022, "Google Analytics Individual Qualification" from Google in June 2021, "Conversational Marketing Certified" from Drift in December 2019, and "Inbound Certified" from HubSpot in February 2019.