General Manager - MSP

who we are . . .

For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. Our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections.  We leverage our CQ with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity.  With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001 and ISO 17100 certified processes, we consistently deliver the highest level of quality.

CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world.

who we need . . .

We are seeking a visionary and results-oriented Business Manager to lead and grow our Managed Service Program. You will be responsible for the overall strategy, execution, and profitability of this critical business line. This role requires a blend of leadership, business acumen, and technical expertise to ensure we deliver exceptional service and value to our clients.

what we need you to do . . .     

• Develop and execute a comprehensive growth strategy for the Managed Service Program, exceeding revenue, and profitability targets.

• Lead a high-performing team of program managers, project managers and technical experts.

• Foster a culture of innovation and continuous improvement, ensuring our service offerings remain at the forefront of the localization industry.

• Build and maintain strong relationships with key clients, exceeding expectations and driving program adoption.

• Manage all aspects of the program's financial performance, including budgeting, forecasting, and cost optimization.

• Stay abreast of industry trends and technologies, identifying new opportunities to expand service offerings with manage service model.

• Oversee all aspects of program delivery, ensuring operational efficiency and adherence to industry best practices.

• Champion continuous improvement initiatives, optimizing processes and driving cost-effectiveness.

• Lead client meetings and provide all reporting on business unit

• Create a culture of excellence, ensuring exceptional client service and exceeding client expectations.

• Represent the MSP division to execute leadership and stakeholders, providing strategic direction and insights.

what we want you to have . . .

• 10+ years of experience in a leadership role within the localization industry, life sciences experience is a plus.

• Strong leadership skills, experiencing in coaching and managing

• Ability to develop systems and processes using a metrics-based methodology

• Proven track record of growing and managing a profitable business unit.

• Understanding of the managed services landscape, current market trends, and emerging technologies.

• Excellent communication, interpersonal, and negotiation skills.

• Strategic thinking with a data-driven approach to decision-making.

• Ability to build and lead high-performing teams in a fast-paced environment.

• Four-year college degree from an accredited institution, Masters or MBA a plus

• Verbal and written fluency in a foreign language a plus

what is our culture . . .

Exceptional.  Different. Compassionate. Fun. Happy!

CQ fluency is a “people centric” company.  We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build lasting relationships with each other and our clients. Our environment is collaborative, casual, and FUN!

CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.