Susan van Loan

Susan Van Loan currently serves as the VP, Executive Broker Relationship Leader at Archipelago, a role held since October 2023, focusing on maintaining accurate data and seamless workflows for brokers, insurers, and service providers. Concurrently, since September 2019, Susan has been the Vice President of Business Development for US Loss Adjusting at Crawford & Company, enhancing access to technical adjusters and delivering integrated service solutions. Prior experience includes over 14 years at Zurich Insurance Company Ltd, where Susan held the position of AVP, Business Development Leader, managing significant gross written premiums and developing strong relationships with Global Brokers, and served as Liability Claim Manager II, overseeing Zurich's largest account.