Roberto Alcantara

Roberto Alcantara has a solid work experience spanning over two decades. Roberto is currently the Head of Operations at AvaFin, where they joined in 2022. Prior to that, they worked as a CX Manager at Bankaya from 2020 to 2022. In 2019, they held the position of Gerente de Servicio al Cliente at OLX Autos and Customer Service Manager Device México at Huawei Latinoamérica. From 2016 to 2018, Roberto was the Customer Experience Manager for the US and Mexico at PayJoy, where they created and managed a multi-skilled team. Roberto also has experience as a Call Center Manager at Zurich Insurance Company Ltd. and BBVA Bancomer. Earlier in their career, Roberto worked as a Senior Consultant at Accenture and held various positions at Group RCI and Ace de Mexico.

Roberto Alcantara completed their bachelor's degree in Ciencias de la Comunicación from UNAM, where they studied from 1997 to 2001. In 2008, they obtained a diploma in Liderazgo from Tecnológico de Monterrey.