Maria Brito Noguera

Maria Brito Noguera has a diverse work experience spanning from 2016 to 2021. In 2021, they were a Customer Support Team Lead and Customer Support Specialist at Credit Key. In their role as a Customer Support Specialist, they engaged with stakeholders to ensure they received the support, knowledge, and guidance needed to find value in the product offered, and to maximize customer satisfaction while maintaining efficient metrics and resolution targets. Maria increased visibility of external knowledge base by providing article links via macros and shortcuts, resulting in over 10,000 views in 6 months time. From 2019 to 2021, Maria was an English Language Instructor at Harvest English Institute, where they taught over 200 students of diverse cultural backgrounds using audio-visual didactic resources to help students build their language skills. Maria increased students' performance by over 15% by analyzing collected data of students' assessments and focusing on problem areas to offer support for problem-based teaching. From 2016 to 2019, Maria was a Lead Insurance Agent at Florida Insurance representing Florida Blue (Blue Cross/Blue Shield). In this role, they assessed and developed profitable relationships with over 200 clients and family members' needs based on current needs and future plans and seasonal variables to offer the best service and/or product to fulfill their needs and strive to achieve 0% chargeback rate. Maria also scheduled meetings, maintained agents' files and education requirements up-to-date by participating in HR projects and cross-functional team initiatives. Through their efforts, they were able to slash chargeback rates from 30% to less than 15% for the years 2018, 2019, and 2020.

Maria Brito Noguera has a Bachelor of Science in Education from the University of Central Florida, which they obtained in 2018. Maria also has an Associate of Arts from Valencia College, which they obtained in 2015. In addition, Maria has several certifications, including Guide & Self-Service and Omnichannel Agent from Zendesk, obtained in June 2022; Customer Experience Leadership, Customer Service Leadership, Customer Service: Knowledge Management, and Managing a Customer Contact Center from LinkedIn, obtained in May 2022; and Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities from the Florida Chief Financial Officer, obtained in April 2016.