ELRC Family Specialist Region 12

Pay Rate: $21.61/hour
Hours per week: 40
Weeks per year: 52

Location: Scranton, PA

Community Services for Children is Seeking individual with strong customer service skills for a rewarding career as a Family Specialist to support the Early Learning Resource Center (ELRC). The position will assist families seeking Early Learning information and opportunities that will ensure their children’s future success by providing friendly, comprehensive customer services and program implementation according to all regulations. Provide local resources, referrals, and determine eligibility for Child Care Works and other early learning programs. CSC is a large, well-established, high performing organization and a leader in early childhood education.  Selected as a 2015, 2017, 2020, and 2021 Top Workplace.

A $500 monetary incentive will be paid to newly employed Community Services for Children staff members. The $500 payout will be paid upon successful completion of probation.

Job Description:

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services.
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation.
• Accurately conducts all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
• Assist families to completion of applications for Child Care Works program and provides application information for all publicly funded early learning programs.

Requirements

• Associate’s degree required in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues’ problem solve and achieve goals in a consistently friendly, informed manner.
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job.
• Strong oral and written communication skills.
• Valid driver’s license, full time use of vehicle.
• Bilingual English/Spanish Preferred.

Benefits:

• Full Time.
• Low cost/rich benefits plan
• Paid leave for vacation, sick, and personal days.
• Thirteen paid holidays.
• Agency sponsored 401k retirement plan.