Intake Specialist

Full-time · PA, United States

Job description

Pay Rate: $19.28/hour

Hours per week: 40

Weeks per year: 52

Community Services for Children is Seeking a Self-motivated individual for a rewarding career as an Intake Specialist to provide interested families with early learning resources that will support their child’s future success through a friendly comprehensive customer service approach. The position responds to inquiries, assesses family needs, provides local resources and referrals, and reviews family eligibility for all programs. We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education.

Work Environment:

Newly hired Community Services for Children staff members will receive a $500 net monetary incentive. The candidate will receive the $500 payout upon completion of probation.

Job Responsibilities:

Provide customer service to families of young children seeking information and opportunities to meet child and family needs.
Provides daily support to customers and staff by managing walk-in visitors, responding to phone and website inquiries as needed.
Meets with families to conduct a needs assessment and provides information, resources and referrals.
Develop expertise knowledge of a variety of community resources including related eligibility requirements for early education and human services programs.
Assist families with completing the Child Care Works application and coordinate schedules for face to Face application interviews for Head Start/Early Head Start/Pre-K Counts.
Document work and maintain accurate records utilizing appropriate databases and/or electronic file systems.
Provide translation and interpretation services as needed and assigned.
Provides back-up support to front desk Facilities Operations Support Specialist to cover lunches, vacation, and other times as needed.
Completes special projects and other duties as assigned by the Supervisor.

Requirements:

High School Diploma/GED; Associates Degree in Social Service, Business or Computer Science preferred.
Bilingual (English/Spanish) required
Two years related customer service experience
Advanced knowledge and experience using Microsoft Office programs.
Proficient with using databases, software, record tracking systems
Strong interpersonal skills, ability to work with individuals of varying economic, educational and cultural backgrounds
Valid driver’s license, full time use of vehicle
Hours: Monday through Friday; 8:30am to 5:00pm