Marcya Carter-Sheats

Marcya Carter-Sheats possesses extensive experience in customer experience and operations management, currently serving as the Director of Customer Experience at Cummins Inc. since May 2002. In this role, Marcya oversees strategic planning and execution of customer experience initiatives. Previous positions include Director of Market and Customer Development, Global Operations Excellence Manager, and various roles related to customer care and business intelligence. Marcya has successfully led projects in risk management and business continuity, and has a strong background in Six Sigma methodologies. Educational qualifications include an MBA from both Purdue University and TIAS School for Business and Society, alongside a Bachelor's degree from the University of Michigan.