Cheryl Vincent, MBA, CMC

Cheryl Vincent, MBA, CMC has a diverse work experience spanning over two decades. Cheryl is currently serving as the Director of Patient Engagement at Curant Health since December 2019. Prior to that, they worked at Twenty5north as a Performance Improvement Strategist and Leadership Coach starting from December 2017.

From 2013 to 2019, Cheryl held the position of Director of Quality Assurance at Apria Healthcare. In this role, they provided strategic direction and managed the Quality Assurance department, supporting various business units and product lines. Cheryl also influenced and collaborated with peers, vendors, and cross-functional partners to enhance customer satisfaction and align business processes.

Before joining Apria Healthcare, Cheryl worked at WellPoint as a Quality Assurance Manager from November 2010 to March 2013. Their responsibilities included ensuring quality standards and managing performance.

Earlier in their career, Cheryl held multiple roles at TeleTech Holdings. Cheryl served as the Director of Client Services from March 2008 to September 2010, where they were responsible for client communications, satisfaction, and service delivery. Additionally, they worked as a Senior Quality Assurance Manager from February 2006 to March 2008, overseeing the performance quality of global contact center portfolios. As a Senior Learning Performance Manager from May 2004 to February 2006, they managed learning programs for contact center portfolios and facilitated corporate training initiatives within the region.

Cheryl began their career at Nextel as a Training and Quality Manager from 1998 to 2001.

Overall, Cheryl Vincent has a strong background in quality assurance, leadership coaching, patient engagement, and performance improvement across various industries.

Cheryl Vincent, MBA, CMC, completed their Bachelor of Arts degree in International Culture and Commerce from Christopher Newport University. Cheryl further pursued their education at Kennesaw State University - Michael J. Coles College of Business, where they obtained their MBA degree in Business.

In addition to their degrees, Cheryl has obtained several certifications to enhance their professional skills. Cheryl earned the Project Management Certificate from Villanova University in 2006 and the Six Sigma Green Belt (CSSGB) certification from the same institution in 2005. In 2014, they became a CSP Registered Coordinator through COPC Inc. Cheryl's passion for coaching led their to obtain the Certified Leadership Coach certification from the Certified Coaches Alliance in 2018. Cheryl also holds the Certified Managerial Coach certification from Kennesaw State University - Michael J. Coles College of Business, although the specific details regarding the obtained month and year are not available.