Ricardo Perez-Pernas

Ricardo Perez-Pernas, CSM, currently serves as the Director of Customer Service at Custom Veterinary Services, LLC since June 2021, with prior experience as a Customer Service Manager at The Art of Shaving - Procter & Gamble, where responsibilities included managing a large remote customer service team and developing key performance reports. Previously, as Senior Operations Manager at Del Toro Shoes, Ricardo oversaw comprehensive operations including production and e-commerce, resulting in significant revenue growth. Additional experience includes roles such as Associate Distribution Manager at ABB OPTICAL GROUP and US Distribution Manager at TechnoMarine, where Ricardo implemented operational efficiencies and strategic initiatives. Educational background includes a Bachelor of Business Administration in Human Resources Management from Florida International University and an Associate of Arts in Business Management from Miami Dade College.