Customer Driven Solutions
Ainslee Holman is an experienced professional in the areas of organisational development, human resources, and contact centre management. Since November 2015, Ainslee has served as the Head of Organisational Development at Customer Driven Solutions, leading training and organisational development for clients and addressing internal needs. Previously held roles include Senior Consultant in HR, Learning and Development at Customer Driven and Contact Centre Manager at Service Skills Academy. Ainslee’s extensive experience at IAG included positions such as QLD People, Planning & Performance Manager and Sales and Service Unit Manager, overseeing large teams and strategic initiatives. Ainslee also worked as National Resource Planning Manager at Bupa Australia. Ainslee holds a Master of Business Administration with a focus on Human Resources Management from Queensland University of Technology.
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Customer Driven Solutions
Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement outcomes through our team of experienced managers, business practitioners and specialists. We assist organisations by designing and creating great customer experiences, improving your customer operations, developing your team’s capability, and providing ongoing expertise. We provide a range of consulting and managed services including customer experience consulting, workforce management optimisation, knowledge management, training and organisational development, outsource partner procurement, technology selection and optimisation.