Associate Account Manager

Hi, I’m Kevin! I lead the Account Management team here at Customer.io. We’re looking for an Associate Account Manager to join our growing team in Ireland! 

As an Associate Account Manager at Customer.io, you’ll play a key role in building and maintaining strong client relationships. You'll work with your assigned accounts to ensure their needs are met, manage renewals, and identify growth opportunities. This is a great opportunity to get hands-on experience in account management while collaborating with teams across Customer.io, such as Sales, Marketing, and Customer Success.

We don’t need you to be an expert in everything, but rather someone eager to learn, passionate about customer satisfaction, and ready to help our clients succeed. You’ll be supported every step of the way as you take on challenges and grow in your role.

Some things you'll do:

• Build Relationships: You’ll be the go-to person for your clients, managing their accounts and renewals while collaborating with the Customer Success team to strengthen client connections and support their growth with Customer.io.
• Support Growth: Collaborate with Account Managers to develop strategies that enhance client satisfaction and pipeline health, ensuring we’re always working towards growth and success.
• Track Progress: Monitor key performance indicators (KPIs) for your accounts, spotting any potential issues early and working with the team to find solutions.
• Be There for Clients: Act as the main point of contact for clients, addressing their inquiries and issues, and collaborate with billing to manage account-related matters and ensure a smooth experience.
• Learn and Grow: Stay on top of industry trends, expand your skills in account management, and look for ways to contribute to the team’s success.

About you:

• You’re curious and ready to dive into account management, eager to learn how to help clients achieve their goals.
• You’ve got a knack for building strong relationships and a passion for delivering exceptional customer service.
• You’re organized and detail-oriented, able to manage multiple tasks while keeping an eye on the big picture.
• You’re adaptable and thrive in fast-paced environments, always ready to take on new challenges.
• You’re a team player who loves collaborating with others to drive success.

What we're looking for:

• You’ve got 1-2 years of experience in a role where you’ve interacted with customers, solved problems, and managed relationships.
• You’re located in Dublin, Ireland.
• Whether you’ve worked in Sales, Customer Success, Account Management, or a similar field, you’re excited about helping clients succeed. 
• You’re a strong communicator, able to convey ideas clearly and build rapport with clients and teammates alike.
• You’re tech-savvy, and if you’ve used CRM tools or worked in a SaaS environment, that’s a plus!

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $54,000 base + $22,500 variable = $76,500 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with the Hiring Team