Maria J. R.

Maria J. R. has a diverse work experience that spans multiple industries. Maria J. is currently employed as a Customer Success Manager, Mid-Market at Customer.io since 2023. Prior to that, they worked at Slack as an Associate Customer Success Manager, Scale from 2022 to 2023. In this role, they managed relationships with customers and led product deployments and user training.

Before joining Slack, Maria worked at Bluescape from 2018 to 2022 in various roles. Maria J. served as a Senior Customer Success Manager where they managed Amazon's largest account and successfully launched Bluescape company-wide. Maria J. also worked as a Customer Success Manager, managing a diverse portfolio of accounts and executing on tailored success plans. Additionally, Maria served as a Training Coordinator where they developed and implemented a Customer Education program and conducted workshops for key customers.

Maria also has experience as a Bluescape Solutions Intern at Haworth in 2018, where they managed the Haworth Dealer Program and hosted webinars to drive adoption. Maria J. also analyzed usage data to inform the renewal process.

Prior to their roles at Bluescape and Haworth, Maria worked as a Chief Development Officer at Knight Investment Management from 2016 to 2018, where they researched stocks to invest in and assisted in managing the endowment fund.

Maria has also held various positions at Calvin College, including a Rock Climbing Instructor, Chief Operating Officer at Calvin Business Forum, and Dorm Receptionist.

Maria J. has also worked at Oregon State University as a Youth Outreach Mentor, creating a comfortable environment for students and facilitating communication with Spanish-speaking families. Maria J. also worked as a Microfinance Intern at Hopeline Institute, assisting in the management of microfinance services and raising awareness about the organization through client success stories.

Maria J. R. attended Calvin University from 2015 to 2019, where they obtained a Bachelor of Arts (BA) degree in Business Operations. Maria J. also pursued a minor in Information Systems and International Development Studies during the same period. In 2017, Maria briefly studied African Studies at the University of Ghana, although it is unclear if they obtained a degree in that field.

In terms of additional certifications, Maria obtained multiple certifications from various institutions. In 2022, they became a Prosci® Certified Change Practitioner through Prosci, a Slack Certified Admin through Slack, and a Certified Customer Success Manager (CCSM) Level 3 through SuccessHACKER. In 2021, they obtained certifications such as Excel Statistics Essential Training: 1 from LinkedIn, Customer Success Change Management Specialist (CSCMS) from SuccessHACKER, Data Fluency: Exploring and Describing Data from LinkedIn, and Learning Data Analytics from LinkedIn. In 2020, Maria earned the certifications of Certified Customer Success Manager (CCSM) Level 1 and Level 2 from SuccessHACKER, as well as the Google IT Support Professional Certificate from Coursera. Furthermore, in 2020, they obtained certifications in IT Security: Defense against the digital dark arts, Operating Systems and You: Becoming a Power User, and System Administration and IT Infrastructure Services, all from Google. Additionally, in 2019, Maria obtained the Microlearning Certificate from the Association for Talent Development (ATD), The Bits and Bytes of Computer Networking certification from Google, and the Technical Support Fundamentals certification, also from Google.