Stefano Iachella

Stefano Iachella has a diverse range of work experience in various roles and industries. Stefano is currently working at Customer.io as an Enterprise Customer Success Manager since June 2023. Prior to this, they held the position of Customer Success Manager at the same company from February 2022 to June 2023.

Before joining Customer.io, Stefano worked at The Access Group as a Premier Customer Success Manager from August 2019 to February 2022. In this role, they managed a wide portfolio of clients and held responsibility for ongoing and ad hoc client support.

Stefano also has experience at SYZYGY, where they worked as a Senior SEO Account Manager from January 2019 to August 2019, and as an SEO Account Manager from September 2018 to December 2018. Prior to these roles, they served as a Senior SEO Account Executive from December 2017 to August 2018.

In addition, Stefano has worked at Adapt Worldwide as a Junior SEO Project Manager from April 2017 to December 2017. Here, they were responsible for planning, managing, and coordinating multilingual digital marketing projects with a focus on SEO. Stefano also contributed to the implementation of new company processes and internal systems.

Before that, Stefano gained experience as a Digital Strategist at Google - Unioncamere from June 2015 to April 2016, where they assessed companies' digital presence and wrote reports for them. Stefano also worked as a Copywriter at ActionAid Italia from January 2016 to March 2016, conducting research and writing for an educational toolkit.

Earlier in their career, Stefano interned at Sky Italia as a Corporate Press Office Intern from January 2015 to June 2015 and from June 2014 to December 2014. Stefano also served as a Social Media Manager at abc project from September 2013 to April 2014. Stefano started their career as a Web Content Editor - Civil Service Volunteer at the Human Rights Centre – University of Padova from April 2011 to April 2012 and as a Press Office Intern at Comune di Collesalvetti (LI) from July 2010 to September 2010.

Stefano Iachella has a Bachelor's degree in Communication and Media Studies from Università degli Studi di Padova, which they obtained from 2007 to 2010. Stefano then pursued a Master's degree in Communication and Advertising for Public Administration and No Profit Organizations at Sapienza Università di Roma, completing it from 2012 to 2014.

In 2013, Stefano Iachella also participated in an Advanced Training Course in Communication for International Development and Cooperation at Scuola Superiore Sant'Anna, which lasted for one year.

In 2016, they further enhanced their education by undertaking an Advanced Training Course in Corporate Communication in Network Society at Upa - Utenti Pubblicità Associati.