Francis Kontor

Francis Kontor has extensive work experience in various technology-related roles.

Francis served as the Head of Technical Support at CyberSmart from February 2020 to the present. In this position, they were responsible for developing and growing the Customer Support and Customer Success functions. Francis also maintained a direct relationship with the founder and senior management to support product development and growth.

Prior to that, Francis was the Head of Information Technology at Leyton from July 2019 to February 2020. During their time there, they delivered IT services across multiple locations and managed a team of 7. Francis also implemented various projects and policies, such as a BYOD policy and ISO 27001:2013 compliance.

Before joining Leyton, Francis worked as the Head of Information Technology at SWAROVSKI from October 2017 to June 2019. Francis oversaw an office expansion project and managed hardware procurement and server configuration.

Earlier in their career, Francis worked as a Technical Support Specialist at Algomi from April 2015 to June 2017, providing support and managing servers. Francis also served as a Linux System Support Analyst at Transact from August 2013 to June 2014, where they provided support and configured Linux servers.

At the start of their career, Francis worked as a Desktop Support at LOCOG (London Organising Committee of the Olympic & Paralympic Games) from September 2011 to September 2012. Francis supported technology venues for test events and installed and maintained IT equipment.

Overall, Francis Kontor has a diverse range of experience in technical support, IT management, and project implementation across various companies.

Francis Kontor obtained a Bachelor of Science (B.Sc.) degree from Middlesex University between the years 2009 and 2013. Additionally, Francis has several certifications including Living Leader from Living As A Leader, ITIL Foundation Level and ITIL Practitioner from AXELOS Global Best Practice, CompTIA A+ and CompTIA Security+ from CompTIA, and Cisco Certified Network Professional (CCNP) from Cisco.