Avinash Nikam

Avinash Nikam has had extensive work experience in the IT industry. Avinash started their career as an HBU Engineer at eGain Corporation in 2010. From there, they moved on to Allscripts as a Technical Consultant in 2011, where they worked until 2015. During this time, Avinash gained experience in providing technical support and consulting services.

In 2015, Avinash joined Bizmatics Inc as a Team Lead in Technical Support. Here, they led the IT team and was responsible for project management and process improvements. Avinash also provided support for web-based applications and ensured high levels of customer satisfaction.

In the same year, Avinash also started working at NICE Systems as a Lead Technical Support Engineer. In this role, they led a support team and focused on team management, mentoring, and monitoring performance.

In 2020, Avinash took on the role of IT System Support Manager at CEX WEBUY ENTERTAINMENT PRIVATE LIMITED. Here, they built and led a team to monitor the company's IT infrastructure and ensure proactive management and security. Avinash also trained the team on infrastructure and security practices.

Currently, Avinash is working as a Technical Support Lead at Cyware. Their responsibilities include leading a team for APAC and EMEA customer support, setting up a support group from scratch, and handling Zendesk ticketing tool administration and reporting.

Overall, Avinash's work experience showcases their expertise in technical support, team leadership, project management, and process improvements in the IT industry.

Avinash Nikam completed their Bachelor of Engineering (BEng) in Computer Engineering from SSVPS's College of Engg, Dhule, during the period from 2006 to 2010. Additionally, they obtained several certifications, including Certified Ethical Hacker (CEH) from EC-Council in February 2021, Leadership and Team Development from the International Business Management Institute Berlin - Germany in May 2020, Advanced Management Training (Version 6) from Eazl in March 2020, NICE Interaction Management R4.1 - Fundamentals Parts 1&2 from NICE Systems in February 2016, NICE Interaction Management R4.1 - Cisco & Avaya Active VoIP Integrations from NICE Systems in March 2015, ITIL V3 Foundation from EXIN in January 2014, SQL Server 2008 Implementation and Maintenance (70-432) from Microsoft in January 2014, and Six Sigma Green Belt from Simplilearn in January 2013.