Juan David Torres Palma

Juan David Torres Palma has extensive experience in customer success and education technology, currently serving as Customer Success Manager Latam at D2L since August 2021. Prior to this role, Torres Palma worked at Learning Technologies Group plc and Blackboard, focusing on customer success and solutions engineering in the EdTech sector. Additionally, Torres Palma has a history of improving training and development processes as a Training Analyst at Millicom - Tigo Colombia, and has managed e-learning platform implementations at Heinsohn Business Technology and Carvajal Tecnología y Servicios. Beginning a career in educational technology as a Moodle Developer, Torres Palma is well-versed in instructional design and training methodologies. Educational credentials include a degree in Systems Engineering from Politécnico Grancolombiano and a specialization in Customer Experience Innovation from Universidad de Los Andes.