Ammar Hussain

Claims Team Lead at Daraz Nepal

Ammar Hussain has a diverse work experience in various industries. Ammar started their career as an Information Technology Instructor at Global Computer Center in 2006. Ammar then worked as a Data Entry Operator at Shaheen Corporation from 2010 to 2011, where they were responsible for maintaining databases and entering data.

In 2011, Ammar joined Clariant Pakistan as a Junior Technician, where they gained experience in technical work. Ammar then moved on to Fiber Tech Communications as a Sales and Service Engineer from 2012 to 2018. In this role, they were involved in client acquisition, negotiating contracts, providing technical assistance, and conducting product training.

From 2018 to 2019, Ammar worked as a Commercial Executive at INTERSCAN, where they focused on commercial activities. Ammar then joined Daraz in 2019 and held multiple roles within the company. Ammar started as an Issue Resolution Executive in Seller Support and later took on the role of Acting Team Lead in the Issue Resolution PSC-OPS department. Currently, they serve as the Claims Team Lead, managing a team of over 20 agents, monitoring performance metrics, and coaching team members to achieve their goals.

Overall, Ammar possesses a wide range of skills and experience in customer support, sales, technical support, and team management.

Ammar Hussain's education history includes the following:

- From 2011 to 2012, Ammar attended Amantech (Amanfoundation) and achieved an Advance Diploma in Electrical Engineering Skills (IVQ-1155) from CITY & GUILDS UK in the field of Electrical and Electronics Engineering.

- In 2012, Ammar received Leadership Management Training certification from Masstech Systems in the field of Organizational Leadership.

- Between 2009 and 2012, Ammar studied at Aligarh Institute Of Technology and obtained a Diploma of Associate Engineering in Electrical Engineering.

- In 2011, Ammar received certification in 8-Bit AVR Microcontrollers from PAF KIET in the field of Electrical and Electronics Engineering.

- In 2010, Ammar attended Masstech Systems and acquired certification in MS Office Training in the field of Computer Technology/Computer Systems Technology.

- Finally, from 1997 to 2010, Ammar studied at Al-Fatima Grammar School and completed their Matriculation in Computer Science.

Note: No strong assumptions have been made regarding Ammar Hussain's education, apart from the information provided.

Links

Timeline

  • Claims Team Lead

    September, 2022 - present

  • Acting Team Lead Issue Resolution PSC OPS

    October, 2020

  • Issue Resolution Executive Seller Support

    March, 2019