Tiago dos Santos

Senior Manager, Customer Success (public Sector Enterprise Saas) at Dataminr

Tiago dos Santos has a diverse work experience in various sectors. Tiago worked at Dataminr from 2017 to present, where they held multiple roles including Senior Manager of Customer Success in the public sector. In this role, they were responsible for ensuring client satisfaction and engagement. Prior to this, Tiago worked at JPMorgan Chase & Co. as an Operations Fellow from 2016 to 2017 and at CACI International Inc. as an Intelligence Analyst from 2013 to 2014. Tiago also served in the United States Air Force from 2008 to 2012, where they specialized in cryptologic language analysis and tactical intelligence product development.

Tiago dos Santos has a Bachelor of Arts (B.A.) degree in Political Science, specifically focusing on American Politics, from Columbia University. Tiago also has obtained a certification as a Certified Scrum Product Owner® (CSPO®) from the Scrum Alliance in December 2022. Additionally, Tiago studied Mandarin Chinese at the Defense Language Institute Foreign Language Center, although no specific degree was mentioned for this study.

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Timeline

  • Senior Manager, Customer Success (public Sector Enterprise Saas)

    May, 2022 - present

  • Enterprise Saas Customer Success Client Engagement Public Sector

    February, 2020

  • Public Sector Desk Lead

    February, 2019

  • Manager Domain Experts Deputy Team Lead

    August, 2018

  • Senior Associate

    July, 2018

  • Associate Domain Expert

    September, 2017