Scheduling Coordinator

**JOB OVERVIEW

The Schedule Coordinator is responsible for scheduling and coordinating the completion of all sign language interpreter requests. The coordinator’s primary responsibility is initial scheduling with DAC customers and DAC client support.

WORK EXPECTATIONS

• Critical thinking and reasoning skills. • Work ethically and with integrity. • Pursue professional development. • Collaborate well with DAC employees, clients, and vendors. • Collect, organize, and analyze data to build reports for DAC. • Strong written communication skills.

RESPONSIBILITIES

• Coordinate multiple interpreter requests in a fast-paced environment. • Utilize technology and computers to handle interpreter requests. • Monitoring and controlling all incoming requests and outgoing confirmations. • Preparation and maintenance of scheduling documentation with precision and accuracy. • Establishing and maintaining excellent relationships with businesses, vendors, contract interpreters and Deaf/hard of hearing consumers locally. • Compliance with relevant and applicable guidelines (RID's CPC), regulations and mandates. • Maintain compliance to DAC's core mission, values, policies, procedures and requirements. • Maintain utmost confidentiality. • Demonstrate a positive attitude and a willingness to develop and maintain strong working relations with co-workers, vendors, and community members. • Attend and participate in staff meetings, trainings/workshops, and conferences as required. • Perform special assignments, projects, and other duties as required. • Excellent work ethic, including consistent attendance, timeliness, and completion of assignments.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: • Excellent written communication skills. • Excellent expressive and receptive ASL skills. • Customer service orientation skills. • Experience working with the public. • Excellent organizational skills. • Critical thinking skills. • Consistent attention to detail. • Demonstrate initiative and ability to thrive in a less structured environment. • Conflict resolution skills. • Resilience under pressure. • Time management skills. • Proficiency in working with Microsoft Office Suite and other appropriate software. • Professional video and phone etiquette.

PHYSICAL DEMANDS While performing the essential functions of this position, employees are regularly required to sit, stand, use hands to finger and feel, and adjust focus visually. This position works in an environment with moderate noise levels.

Note: Critical expectations of this job described above are subject to change at any time due to reasonable accommodations or other reasons, with or without notice. Employees are not permitted to be employed with DAC competition.