Customer Service · Full-time · Portland, United States · Remote possible
Position Summary
Are you ready to make an immediate impact at work and a lasting impact on the global manufacturing technology market? If so, don’t miss this opportunity to join a fast-growing B2B software company in Portland, Maine serving some of the most innovative industrial companies around the world.
As Customer Operations Lead at HighByte, you will be engaged in supporting the success of HighByte's customers to grow our overall business. Your day-to-day work will include engaging with customers through the renewal process and managing and maintaining a customer database that tracks use cases, customer demographics, and HighByte team interactions. You will collaborate with marketing on customer quotes, case studies, and event involvement, and you will collaborate with product management on customer enhancement requests and use cases and coordinating with other HighByte resources to support these important relationships. You will also assist with sales planning and forecasting, communicate with the rest of the HighByte team on customer progress, and strategize on how to increase success.
Essential Functions
Track and manage customer renewals
Improve and maintain existing customer database
Schedule regular communication with customers on their progress
Represent the company as point person for customers, coordinating other HighByte resources when needed, including Sales, Marketing, and R&D
Monitor and report on the progress of customers to HighByte team
Help secure customer testimonials and case studies by enrolling key accounts in the customer reference program
Skills
Self-motivated and desire to learn, grow, and contribute to the success of our customers and partners every day
Strong written and verbal communication skills
Organized and process-oriented
Able to build trusting relationships with the HighByte team and outsiders
Strong planning and project management skills
Confidence to discuss business and technical concepts and bring in experts when needed
Curiosity and desire to continuously learn
Passionate about technology
Qualifications
Bachelor’s degree
5+ years of professional experience in success management, account management, customer support, and/or sales, preferably in a software company
Understanding of industrial automation and enterprise software industry technologies and players
Willingness to travel up to 25% of the time For more information on the company and team at HighByte, please visit us on The Org.
This job description is not intended to be and should not be construed as an all-inclusive list of every responsibility associated with the position. While it is intended to accurately reflect the position’s activities and requirements, HighByte reserves the right to modify, add or remove duties and assign other duties as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Veterans and immigrants are encouraged to apply.
About HighByte
HighByte is an industrial software development company in Portland, Maine building solutions that address the data architecture and integration challenges created by Industry 4.0. We’ve developed the first DataOps solution purpose-built to meet the unique requirements of industrial assets, products, processes, and systems at the Edge. Learn more at https://highbyte.com.